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Extending Your Hire

Rick Rental
Updated

Need more time with your hired equipment? National Tool Hire makes extending your hire period straightforward, whether you’re a DIYer finishing a home project or a trade professional on a construction site. Follow this guide to extend your hire, understand costs, and avoid surprises.

Why Extend Your Hire?

  • Project Delays: Weather, unexpected repairs, or extended tasks (e.g., drying a flooded room) may require more time.
  • Flexibility: Keep tools like scaffold towers or mini diggers longer to complete your job without rushing.
  • Convenience: Extend directly with us, and we’ll coordinate with our 2,000+ partner stores to keep your project on track.

How to Extend Your Hire

You can extend your hire by phone, Here’s how:

Option 1: Extend Online

  1. Create a ticket with your booking number and extension request.
  2. Or use LiveChat on our website for real-time assistance.
  3. Our team will verify availability, share costs, and send a payment link.
  4. Confirm payment to receive updated hire details.

Costs of Extending

  • Hire Fees: Charged at the same daily/weekly rate as your original booking, unless a promotional rate has expired (new rate will be shown).
  • No Additional Deposit: Your original deposit covers the extended period, provided no damage occurs. See Our Refund and Deposit Policy.
  • Hire Shield Fees: Included in the cost of your extension so you remain covered for the extended period of your hire
  • Delivery/Collection Fees: No extra fees for rescheduling collection, as we coordinate with suppliers. Rare exceptions (e.g., remote areas) will be communicated.

Availability Considerations

  • High-Demand Equipment: Items like scaffold towers, mini diggers, or dehumidifiers (especially during storm seasons) may be booked by others. Request extensions early.
  • Supplier Coordination: We work with our partner depots to secure your equipment. If unavailable, we’ll offer alternatives (e.g., a comparable digger model).
  • Advance Notice: Contact us at least 1 working day before your hire ends to maximise availability and avoid late admin charges. Same-day extensions are possible but depend on stock and are subject to administration charges.

Important Notes

  • Late Returns Without Extension: Returning equipment late without an approved extension will incur additional hire fees and failed collection charges, that will lead to either deposit deductions or additional charges. Always request an extension first.
  • Equipment Condition: Keep equipment clean and undamaged during the extension to avoid cleaning or repair costs. See Understanding Hire Shield for accidental damage coverage.
  • ID Verification: No additional ID checks are needed for extensions, unless new delivery arrangements are made. See ID Verification for Hires.
  • Cancellations: If you extend but later return early, no partial refunds apply, but we’ll arrange collection promptly.

Common Questions

  • Can I extend multiple times?
    Yes, as long as the equipment is available. Each extension follows the same process and pricing.

  • What if my equipment isn’t available?
    We’ll offer a similar item (e.g., same-size scaffold tower) or offer alternative days. 

  • Will my deposit be affected?
    Your original deposit remains valid. Refunds are processed 21 working days after final collection, provided no damage or cleaning is needed.

  • Can I extend during storm recovery?
    Absolutely. Dehumidifiers, pumps, and heaters are in high demand during floods, so contact us early. See Hiring Equipment for Storm Recovery.

  • What if a supplier delays collection?
    If a supplier misses the new collection date, notify us immediately to reschedule. 

Tips for a Smooth Extension

  • Plan Ahead: Check your project timeline and request extensions early, especially for popular tools.

  • Review Booking Details: Confirm equipment, dates, and delivery/collection terms in your extension confirmation to avoid errors.

  • Use LiveChat for Urgency: For same-day or urgent extensions, LiveChat offers the fastest response.

  • Keep Records: Save confirmation emails for reference in case of disputes or supplier issues.

Why Extend with Us?

  • Seamless Process: Extend online, by phone, or via LiveChat in minutes.

  • Nationwide Support: Our 2,000+ partner stores ensure availability across the UK.

  • Transparent Pricing: No hidden fees, with costs shown upfront.

  • Customer-First Service: We coordinate with suppliers to keep your project on schedule.

Get In Touch

Need help extending your hire? Contact our Hire Team:

We respond within 24 hours, often faster via LiveChat.

Related Articles: How to Book Tools and Equipment | Understanding Our Delivery and Collection Options | Frequently Asked Questions

Last Updated: May 15, 2025

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