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Troubleshooting Common Equipment Issues

Rick Rental
Updated

If you encounter issues with hired equipment from National Tool Hire, try these troubleshooting tips before contacting support. This guide covers common problems with popular tools. For specific issues, refer to the equipment’s manual or contact us.

General Tips

  • Check Power Supply: Ensure the equipment is plugged in, switched on, or has fuel (for petrol/diesel tools).

  • Inspect for Damage: Look for visible wear, loose parts, or leaks before use. Report damage immediately.

  • Review Instructions: Refer to the safety briefing provided at delivery/collection or the product page on our site.

Common Equipment Issues

1. Wacker Plate/Compactor Won’t Start

  • Issue: Engine doesn’t turn over or stalls.

  • Fix:

    • Check fuel levels and refill with the correct type (usually unleaded petrol).

    • Ensure the choke is in the correct position (consult the manual).

    • Clean or replace the spark plug if fouled.

  • Still Not Working?: Contact us for a replacement or repair.

2. Carpet Cleaner Not Spraying Solution

  • Issue: No water or cleaning solution is dispensed.

  • Fix:

    • Confirm the tank is filled with water and the correct cleaning solution.

    • Check for clogs in the nozzle or hose; clear with warm water.

    • Ensure the pump is primed (follow manual instructions).

  • Still Not Working?: Test on a different surface or call support.

3. Scaffold Tower Feels Unstable

  • Issue: Tower wobbles or feels unsafe.

  • Fix:

    • Verify the tower is on level ground and use stabilisers if provided.

    • Check all braces and locks are securely fastened.

    • Ensure weight limits (listed on the tower) aren’t exceeded.

  • Still Not Working?: Stop use immediately and contact us for inspection.

4. Mini Digger Not Moving

  • Issue: Tracks or hydraulics don’t respond.

  • Fix:

    • Check hydraulic fluid levels and top up if low.

    • Ensure safety locks are disengaged (see manual).

    • Inspect tracks for debris or obstructions.

  • Still Not Working?: Do not force movement; call for assistance.

5. Dehumidifier Not Collecting Water

  • Issue: No water in the tank or poor performance.

  • Fix:

    • Place in a sealed room with closed windows/doors for best results.

    • Clean or replace the air filter if clogged.

    • Check the humidity setting is appropriate (30–50% is typical).

  • Still Not Working?: Test in a different room or contact support.

When to Contact Us

  • Equipment is damaged, unsafe, or doesn’t function after troubleshooting.

  • You’re unsure about safe operation or need a replacement.

  • You need to extend your hire or report an issue.

Reach out via LiveChat or create a ticket and we’ll arrange repairs, replacements, or further assistance promptly.

Last Updated: May 15, 2025

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